How do the participant counters and participant Waiting Room work?

Mia Pfluger Updated by Mia Pfluger

Once your Remesh Conversation is live, you will see participant counters in the navigation bar of your Conversation. There are two different participant counters depending on how far away your Conversation start time is. One counter shows the number of participants in the Waiting Room and the other counter shows the number of participants who have joined the live session. These counters are both dynamic and will update in real-time to show you the number of participants online.

Waiting Room Counter

If your Remesh Conversation is set to start in 5 minutes or more, you will see a counter that shows the number of participants in the Waiting Room. These participants have completed the Onboarding Polls and are waiting to join the Conversation. Participants are able to join a Conversation 5 minutes before the scheduled start time.

Live Participant Counter

Once the Conversation is 5 minutes away, the Waiting Room counter will become the Live Conversation counter and will display the number of participants who have joined the actual live session. At 5 minutes before the Conversation start time, you will see the number of participants in the Waiting Room drop to 0 as these participants click "Join" and enter the live Conversation. After these participants join the Conversation, they will be displayed in the Live Participant Counter.

Note: At 5 minutes before the Conversation start time, the number of participants shown on the Waiting Room Counter will quickly drop to 0, but then this number will begin to tick up as participants click join and are then shown on the Live Participant Counter. This is expected because participants are exiting the Waiting Room and joining the Conversation.

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