Updated by Mia Pfluger
If you're interested in moderating a Remesh Conversation during a live event (in person or virtual), there are a few important items to consider. Feel free to reach out to your Customer Success Manager if you have additional questions!
- Determine how you want to use the platform during the event. This may be obvious, but you'll need to clearly define when and how you want the audience to engage on Remesh and when and how you want the audience to engage with the presentation or speaker
- Keep things simple! While it is tempting to ask a lot of questions on the platform, you want to make sure that Remesh complements the live event and doesn't detract from the main purpose or presentation - at a live event, less is definitely more
- Practice! Once you've defined when and how to use Remesh, run a few practice sessions to simulate what the experience will be like during the actual event. If you are working with a production company, make sure you practice with them, as well
- If part of your event is in-person, consider whether the participants will all be in the same room or whether some will be dialed in remotely. If you need to set up a conference bridge for remote participants, make sure you replicate everything said verbally with "Speaks" in the Remesh Conversation. You want to try and make sure participants don't lose any content or context simply because they are not in the same room, and we all know it can sometimes be tough to hear on a conference call
- Send the participant link to the attendees of the event beforehand or consider creating a QR code out of the participant link so the attendees can easily scan the code to enter the Conversation. Let participants know they are able to join the Remesh Conversation from any internet-connected device
- Give participants an overview of how the platform works either by asking a warm-up question, sharing our "how to participate" videos, or simply talking through what the participant experience is like
- The silence when people are answering questions can feel uncomfortable, so you might want to consider music or have the moderator or commentator up front giving direction and narrating as you go. This being said, too much commentary or direction as attendees are answering questions can be distracting, so we recommend keeping this to a minimum.
- Make sure the moderator is someone who is confident and able to roll with the flow of the Conversation. Since participants will be in the same room and viewing responses come through in real-time, the moderator should be mentally prepared for any answers that are critical or might be "awkward" to address in front of a live audience
- It also might make sense to tag-team and divide the moderator and commentator duties, so that one person can focus only on asking questions on Remesh and the other person can do the crowd control and verbal narrating
- Make sure the question durations are ~15-30 seconds longer to account for participants typing primarily on a mobile device. As a reminder, our typical recommendation is 30 seconds for Polls, 2 minutes for Ask Opinions, and 1.5 minutes for Ask Experiences, but this should be extended slightly. You can also play this by ear and be flexible as the group becomes increasingly comfortable with the platform
- If everyone will be on a WiFi network (as opposed to a mobile network), be sure to test the network in advance to make sure Remesh isn't blocked. Below are the steps to ensure that Remesh can be run successfully:
- Whitelist this URL: https://live.remesh.chat/*. Please note that the link includes the asterisk
- Ensure everyone can access port 443 and the https and wss protocols (a network administrator or IT professional should know what to do here)
- Run a test Remesh Conversation prior to the real conversation just to make sure everything functions properly