Technical Issues

Robert Schimaneck Updated by Robert Schimaneck

If you experience issues during a live Conversation, try the following:

  • Refresh the page
  • Log out and back in
  • Switch browsers - Google Chrome tends to work best, but we support the latest versions of Firefox, Safari, Edge, and IE v11 or higher
  • Check to make sure you are on a stable internet connection

Get in touch with our Customer Success team at for further assistance.

How did we do?

How can the moderator emphasize a word or phrase?

What is the character limit for responses to open-ended questions?